5 Things to Ask a Commercial Window Cleaning Service

Want to keep your business spot shining bright? Figuring out what a window-washing crew does is key. This piece spills the beans on the essential queries to toss their way, ensuring not a single crucial bit slips through. Uncover the five vital questions today!

Experience and Qualifications

When looking to hire a commercial window cleaning service, it’s important to ensure that the company you choose has the right experience and qualifications. Ask them questions such as:

  • How long they have been in business?
  • What specific services they offer?
  • What specialized training their employees have received?
  • Any relevant licenses or certifications they may hold?

Ensure that the company’s cleaners are experienced working with large buildings or multiple-story structures and always ask for references from previous clients to confirm their track record.

Cleaning Process and Techniques

When looking for a reliable commercial window cleaning service, it is important to understand the cleaning process and techniques they employ. Depending on the type of windows and their location, there can be several different methods used and the better the quality of service, the safer it will be for your building. Ask your potential service provider the following questions to help ensure you hire an experienced cleaning service company that you can trust:

  1. What types of equipment do you use?
    –A reputable commercial window cleaning company should have advanced cleaning equipment such as purified water fed poles and/or telescopic cradles, along with safety harnesses wherever necessary.
  2. Is your staff certified in working at height?
    –Your cleaner should have adequate training in working safely at height using a variety of tools and materials. Ask to see the relevant qualifications they hold (such as Working at Height certification).
  3. Are all tools and materials used compliant with health and safety regulations?
    –Your chosen company should provide a list of materials used so that you can check they are compliant with relevant safety regulations. Ethical companies will also take into account any environmental considerations when choosing products for use on-site.
  4. How will access to windows be achieved?
    –It is important to ask how windows above ground level will be accessed; ladders or harnesses may be necessary, but there may also be other solutions available depending on your requirements (such as retractable poles). Make sure that methods for external window access are designed according to accepted safety procedures which include constant supervision by personnel who hold appropriate qualifications.
  5. What type of maintenance program do you offer?
    –Reputable commercial window cleaners usually provide regular maintenance programs which can suit most budgets; these help make sure your windows are kept looking their best all year round – perfect for businesses who need consistent presentation standards across their property portfolio or storefronts!

Safety Measures and Insurance

Hiring a professional window cleaning service is an important decision, so it is essential to assess the safety measures and insurance policies of the company before you sign on. Ask the provider about their protocols for worker safety, such as whether they wear protective gear and apply risk management strategies. Additionally, it is important to determine whether or not the company carries insurance that protects them in case of worker injury or damage to your property.

Doing research ahead of time helps you make an informed decision that eliminates any potential problems later on.

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Cost and Contracts

When considering a commercial window cleaning service, it’s important to ask questions that will help you understand what the cost structure is and how contracts work.

Questions in this regard should include:

  • What is the cost of services?
  • Are there any additional costs or fees?
  • Do you have flexible pricing options tailored for specific budgets?
  • Do you offer discounts for bulk orders or long-term contracts?
  • Do your services come with a satisfaction guarantee?

Having a clear understanding of the pricing and contracting structure of a window cleaning service can help you make an informed decision when selecting one. Be sure to ask about any potential hidden costs, discounts, or other benefits that could be beneficial for your business.

Customer References and Testimonials

When you’re looking for a commercial window cleaning service, customer references and testimonials can be a great way to make sure that you’re working with a reliable provider. It’s important to choose a provider that is established, has the necessary experience and equipment to do the job correctly, and operates within your budget. Before hiring a service, take some time to research their background and ask for customer references or testimonials from past clients of their work.

This will provide added assurance that the cleaner you choose provides quality services and is trustworthy. Inquire about how long they have been in business—particularly if they are a smaller company—what types of buildings they typically work with and if any of their previous clients were in similar industries or had similar challenges as your building does.

You should also look closely at what types of cleaning products and systems the company uses, particularly if you have strict environmental policies or use Energy Star-qualified windows. Professional window cleaners typically use advanced solutions appropriate for indoor air quality specifications, including biodegradable cleaning solutions that are safe for people and pets while still providing effective dirt removal. Lastly, make sure you inquire about any safety measures they have in place when handling glass or performing high-level window cleaning jobs; this helps ensure protection both for yourself and your staff as well as the window cleaners themselves during work hours.

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Frequently Asked Questions

What kind of equipment do you use for window cleaning?

We use a variety of tools and techniques for cleaning windows, including soft brushes, squeegees, and purified water. We often use a combination of these tools depending on the size and shape of the windows.

Do you use any chemicals in your window cleaning process?

No, we do not use any chemicals in our window cleaning process. We only use purified water and soft brushes to ensure that your windows are cleaned safely and effectively.

How often should I have my windows cleaned?

The frequency of window cleaning depends on the location and size of the windows. Generally, it is recommended to clean the windows once every three months.


With the right commercial window cleaning service, you can make a huge difference in how your business looks and functions. When deciding which window cleaning service to use, be sure to ask the questions listed above. This will help ensure that you know what you’re getting, the services offered, and any expectations that the cleaner may have. A quality cleaner will adhere to safety standards and provide excellent customer service. They should also have a detailed plan for your particular business preferences. Making sure that these questions are answered is essential for finding the perfect window cleaning service for your business.

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